Privacy Policy
Last updated: September 27, 2025
Sailmates Travel (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, share, and safeguard personal information when you interact with our California-based travel planning services and the website sailmatestravel.com (the “Site”).
Information We Collect
- Contact details such as name, email address, phone number, and mailing address.
- Travel preferences, itinerary interests, destination choices, and special requests that help us tailor your trip.
- Booking and reservation information provided through our integrations with cruise lines, resorts, and itinerary tools.
- Newsletter preferences and marketing opt-in status.
- Usage data collected through analytics tools (e.g., pages visited, device/browser information, referring URLs, and cookie identifiers).
How We Use Personal Information
- Respond to inquiries submitted via contact forms and email.
- Design and manage custom travel itineraries, bookings, and related concierge services.
- Send newsletters, promotional offers, or travel updates when you opt in (you may unsubscribe at any time).
- Improve our Site, offerings, and client experience through analytics, trend monitoring, and feedback.
- Comply with legal obligations and enforce our agreements.
How We Share Information
We never sell personal information. We may share data with:
- Trusted service providers that support our business (e.g., email marketing platforms, CRM systems, analytics providers, booking and payment partners) under confidentiality agreements.
- Travel suppliers (such as cruise lines, resorts, tour operators) to secure reservations and deliver requested services.
- Professional advisors or authorities if required to comply with law, regulation, legal process, or to protect our rights.
Cookies & Analytics
We use cookies, pixels, and similar technologies to operate the Site, remember your preferences, and analyze engagement. Third-party analytics (for example, Google Analytics) may collect information about your browsing activity across our Site and other sites over time. You can adjust cookie preferences in your browser settings or use industry opt-out tools to limit analytics tracking.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined above, comply with legal duties, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.
Security
We implement administrative, technical, and physical safeguards designed to protect personal information. While no method of transmission or storage is completely secure, we regularly review our practices and work with reputable vendors to mitigate risks.
Your California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
- Request to know the categories and specific pieces of personal information we have collected about you.
- Request deletion of your personal information, subject to certain exceptions (such as completing bookings or meeting legal obligations).
- Opt out of any “sale” or sharing of personal information (we do not sell personal data).
- Receive equal service and price even if you exercise your privacy rights.
To exercise these rights, email us at newbookings@sailmatestravel.com or call (415) 754-9995. We will verify your request using the information associated with your account or request additional documentation if needed. You may also designate an authorized agent to act on your behalf.
Children’s Privacy
Our services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us personal data, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will post any updates on this page with a new “Last updated” date. Material changes may also be communicated via email or prominent notice on the Site.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please email newbookings@sailmatestravel.com or call (415) 754-9995.